Digitegu 2014 shortlist
The joint business goal of ADM and G4S was to create a simple as possible and convenient self-service portal, which would improve client relations and give G4S a strategic advantage over the competition. The desired solution required giving clients a greater feeling of security and the assurance that they are in control of the situation. The portal had to provide customers a comfortable overview for monitoring their services.
A special challenge was to create ease of use for large corporate clients who have hundreds of secured objects and linked contact persons.
Developing self-service was an extensive task technically and in terms of time and human resources. Developing the first version of the self-service portal required:
In addition to technical tasks, changes were required in the internal processes at G4S as well in order to ensure maximum results. All of the internal units were involved in creating the portal. Achieving user friendliness and comfort required the participation of over 100 people in workgroups. Assistance and feedback was provided by external companies, too.
Kultuurikatel, Põhja pst 27a,
Phone +372 617 7600
112 St. Martin’s Lane
London, WC2N 4BD
Phone +44 207 8717601